1. Visit our Check Your Order Status page
2. Enter your (order number) & (email address)
3. Click "order information" to view order tracking and details

Due to high volume and dynamic inventory fluctuations, we do not currently offer exchanges through Vans.ca. You can return your product and reorder or exchange your product in one of our Vans company owned retail stores.
 

Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded.
 

We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered on Vans.ca will then be processed (pending credit card approval) and shipped out from our Brampton distribution center. Orders are limited to a single shipping address per order and will be shipped via standard or express.
 

*Custom Product Orders: Custom product orders are not eligible for shipment to a P.O. Box or FPO/APO address. Custom orders are not eligible for expedited delivery.

Legal title to purchased product transfers to the buyer at point of shipment.

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it. If you decide you do not want the merchandise, you can return your product in-store or by mail.

We only ship orders within Canada, however we do accept international credits cards for payment. If you are using an international credit card, please be sure to enter the address where your billing statements are received in the billing address fields. You MUST provide a Canadian address for shipping purposes.

Yes; however, please note that Custom products and express shipping are not available to these locations.

Our shipping and handling charges are based on the number of items in the order.

Standard

Express

Orders shipped by express or standard shipping deliver on business days only (Monday through Friday), excluding holidays.

We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered on Vans.ca will then be processed (pending credit card approval) and shipped out from our Brampton distribution center. Orders are limited to a single shipping address per order and will be shipped via standard or express.
 

*Custom Product Orders: Custom product orders are not eligible for shipment to a P.O. Box or FPO/APO address. Custom orders are not eligible for expedited delivery.

Legal title to purchased product transfers to the buyer at point of shipment.

1. Visit our Check Your Order Status page
2. Enter your (order number) & (email address)
3. Click "order information" to view order tracking and details

No, if an item you have selected is out of stock, you will not be charged for the out of stock item. We will notify you regarding your updated order status.

Contact customer service and they can manually update your email address.

When you place an order your bank statement will display both a pre-authorization and the final sale. The pre-authorization hold will drop off within a couple days, depending on the policies of your bank.

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it. If you decide you do not want the merchandise, you can return your product in-store or by mail.

*Please note, shipping and processing time frames may vary during the holidays. Please review the shipping page during checkout for any holiday time frame updates.

NO TRADEMARKS OR COPYRIGHTED MATERIAL
You may only submit images that you have the right to use or belongs to you. Do not submit logos, photography, art or others images of celebrities.

Your image can not be insulting, abusive, inciting violence, threatening, intimidating, obscene, inflammatory, sexually explicit, profane, offensive, harassing, derogatory, degrading, defamatory, harmful, discriminatory or unlawful or invasive of another’s privacy.

Your image cannot exceed 10mb, should have a minimum size of 100x100, and should be a jpg and png.

VANS RESERVES THE RIGHT TO REJECT ANY IMAGE. IF YOUR SUBMISSION IS NOT ACCEPTED, YOU WILL RECEIVE A CANCELLATION NOTIFICATION.

All Customs “Add Your Own” products are made just for you and may not be returned.

Review the Full Terms and Conditions.

Please call customer service for custom returns at (877) 267-5889. Please note, all Custom products with uploaded images or embroidery are not subject for return.

Custom shoes can only be created in the colors, patterns, styles, and fabrics that are currently listed on the Custom shoe section of our website. Colorways, fabrics and design options are continuously updated.

Due to high volume and dynamic inventory fluctuations, we do not currently offer exchanges through Vans.ca. You can return your product and reorder or exchange your product in one of our Vans company owned retail stores.
 

Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded.
 

A prepaid return shipping label is provided with in-stock orders only. A replacement shipping label can be sent to you by contacting us for a replacement label.

Our shoes are sized according to the US standard, as measured on a Brannock device (that cold metal thing that you used to stick your foot in when you were growing up).
Please note, by design, our high performance skate shoes tend to fit snug so you may want to select a half size larger. Alternatively, if you have a wide foot, you may purchase one size larger to compensate for the width.

The size conversion from women's to men's shoes is 1.5 sizes down. For example, if you were a size 8 in women's, you'd be a size 6.5 in men's. If you fall below men's 6.5, you would fit into the "Kids" category.

Check out our size charts below: 

Shoe size chart: Unisex

Apparel Size Chart: Boys Bottoms 
Apparel Size Chart: Boys Tops 
Apparel Size Chart: Girls Tops, Dresses & Bottoms 
Apparel Size Chart: Little Kids Tops & Bottoms 
Apparel Size Chart: Mens Bottoms (XS – XXL) 
Apparel Size Chart: Mens Bottoms (Waist Size) 
Apparel Size Chart:  Mens Tees & Knit Tops
Apparel Size Chart: Mens & Womens Shirts, Jackets, Fleece & Sweaters
Apparel Size Chart: Womens Tops, Tees, Dresses & Bottoms (XS – XXL) 
Apparel Size Chart: Womens Bottoms (Waist Size) 

Kids feet grow fast. Really fast. If you need a little help finding the right fit, but don’t have one of those old school metal measuring things from a shoe store, you can try our interactive KIDS SHOES SIZE GUIDE.

If you prefer something more tactile and have a printer handy, we have a PRINTABLE CHART you can try, too.

We have lots of awesome shoelaces to choose from - but what size do you need when you need to replace some worn out favorites, or switching up your style with a new color or pattern? Check out this handy chart below - it'll help you decide your shoelace length when compared to some of our most popular low tops, mid tops, and high tops.
 

Sock Size/Fit Chart:

Snow Socks Size Chart

*Please note, shipping and processing time frames may vary during the holidays. Please review the shipping page during checkout for any holiday time frame updates.

NO TRADEMARKS OR COPYRIGHTED MATERIAL
You may only submit images that you have the right to use or belongs to you. Do not submit logos, photography, art or others images of celebrities.

Your image can not be insulting, abusive, inciting violence, threatening, intimidating, obscene, inflammatory, sexually explicit, profane, offensive, harassing, derogatory, degrading, defamatory, harmful, discriminatory or unlawful or invasive of another’s privacy.

Your image cannot exceed 10mb, should have a minimum size of 100x100, and should be a jpg and png.

VANS RESERVES THE RIGHT TO REJECT ANY IMAGE. IF YOUR SUBMISSION IS NOT ACCEPTED, YOU WILL RECEIVE A CANCELLATION NOTIFICATION.

All Customs “Add Your Own” products are made just for you and may not be returned.

Review the Full Terms and Conditions.

Please call customer service for custom returns at (877) 267-5889. Please note, all Custom products with uploaded images or embroidery are not subject for return.

Custom shoes can only be created in the colors, patterns, styles, and fabrics that are currently listed on the Custom shoe section of our website. Colorways, fabrics and design options are continuously updated.

Vans.ca accepts: Visa, Visa Debit, MasterCard, AMEX, PayPal, and Vans Gift Cards. We do not accept checks, cash, or credit vouchers. All cards that do not participate in the verification process will not be accepted.

Yes, you can buy Vans gift cards online or in any Vans company owned stores (not through other retailers such as JCPenneys).

For more information on gift cards, click here!

After you complete your purchase, please do not discard your used gift card even if there is a zero balance. If you decide to return your item, your refund will be electronically posted to the original form of payment. If you used both a credit card and a Vans gift card(s) to make your purchase, each amount will be credited back to the corresponding form of payment.

Check your gift card balance here.

Gift cards do not expire. If a gift card is dormant or unused for at least 5 years, then the remaining value on the gift card may be escheated based on current applicable state laws.

Contact customer service and they can manually update your email address.

Benefits of registering on Vans.ca:

• Access to track orders
• Review your order history
• Add multiple addresses and payment methods for easy checkout
• Easy-to-share favorites list
• Ability to personalize and manage your profile
• Be the first to know about Vans product news and special promotions

25% Off MTE Footwear Terms & Conditions 

• Start Date: 12/26/2022 at 12:00 AM EST 
• End Date: 1/1/2023 at 11:59 PM EST 

Offer valid for qualifying purchase of the following items: 25% off Vans MTE footwear, only on www.vans.ca in Canada and at Vans retail stores in Canada (not valid at Vans Outlet stores and Boutique stores) between December 26, 2022 12:00am EST and January 1, 2023 11:59pm EST.  Must be Can. resident, 18 or older. Offer valid only on Vans-brand in-stock footwear (as described in this offer) while supplies last (no rain checks); not valid at third-party retail stores or websites selling Vans footwear, apparel or accessories or on prior purchases, exchanges or returns.  No promo code required.  The qualifying discount will be applied to your cart during checkout. This offer cannot be combined or stacked with any gift card purchases, other coupons, promotions, discounts or offers, including employee discounts, and cannot be used by Vans employees or associates.  Offer excludes non-MTE style Vans footwear and all apparel and accessories, charitable items, gift cards, and non-Vans branded products.  Additional exclusions may apply.  All purchases are subject to terms and conditions at www.vans.ca. This offer cannot be redeemed for cash or applied as payment or credit to any account. Entire offer only applies to purchase of qualifying footwear and does not apply to any sales tax, packaging, or shipping costs. No price adjustment allowed on previous purchases or purchases made before or after the promotional period or otherwise than as described above. Not responsible for technological failure/error/malfunction which interferes with conducting offer as intended. Offer rights not transferable; offer not to be republished and has no cash value, cannot be redeemed for cash and cannot be applied as payment or credit to any account.  By participating, consumer agrees to these terms and Vans’ decisions, which are final and binding.  No variance from these terms and conditions allowed except as legally required by state or provincial law. Void where prohibited, taxed, or restricted. Offer subject to change at any time without notice. Purchase must be made for personal use only. Vans reserves the right to limit quantities and eligible products and the right to cancel orders arising from fraud, unauthorized use and pricing, promotions, or other errors. 

Extra 25% Off Sale Footwear Terms & Conditions 

• Start Date: 12/26/2022 at 12:00 AM EST 
• End Date: 1/1/2023 at 11:59 PM EST 

Offer valid for qualifying purchase of the following items: 25% off sale price of Vans footwear marked as on sale  only on www.vans.ca in Canada and at Vans retail stores in Canada (not valid at Vans Outlet stores and Boutique stores) between December 26, 2022 12:00am EST and January 1, 2023 11:59pm EST.  Must be Can. resident, 18 or older. Offer valid only on Vans-brand in-stock footwear (as described in this offer) while supplies last (no rain checks); not valid at third-party retail stores or websites selling Vans footwear, apparel or accessories or on prior purchases, exchanges or returns.  No promo code required.  The qualifying discount will be applied to your cart during checkout. This offer cannot be combined or stacked with any gift card purchases, other coupons, promotions, discounts or offers, including employee discounts, and cannot be used by Vans employees or associates.  Offer excludes full price footwear and all (full price and sale) apparel and accessories,  charitable items, gift cards, and non-Vans branded products.  Additional exclusions may apply.  All purchases are subject to terms and conditions at www.vans.ca. This offer cannot be redeemed for cash or applied as payment or credit to any account. Entire offer only applies to purchase of qualifying footwear and does not apply to any sales tax, packaging, or shipping costs. No price adjustment allowed on previous purchases or purchases made before or after the promotional period or otherwise than as described above. Not responsible for technological failure/error/malfunction which interferes with conducting offer as intended. Offer rights not transferable; offer not to be republished and has no cash value, cannot be redeemed for cash and cannot be applied as payment or credit to any account.  By participating, consumer agrees to these terms and Vans’ decisions, which are final and binding.  No variance from these terms and conditions allowed except as legally required by state or provincial law. Void where prohibited, taxed, or restricted. Offer subject to change at any time without notice. Purchase must be made for personal use only. Vans reserves the right to limit quantities and eligible products and the right to cancel orders arising from fraud, unauthorized use and pricing, promotions, or other errors. 

30% Off Apparel & Accessories (including Sale) Terms & Conditions 

• Start Date: 12/26/2022 at 12:00 AM EST 
• End Date: 1/1/2023 at 11:59 PM EST 

Offer valid for qualifying purchase of the following items: 30% off Vans apparel and accessories only on www.vans.ca in Canada and at Vans retail stores in Canada (not valid at Vans Outlet stores and Boutique stores) between December 26, 2022 12:00am EST and January 1, 2023 11:59pm EST.  Must be Can. resident, 18 or older. Offer valid only on Vans-brand in-stock apparel and accessories (as described in this offer) while supplies last (no rain checks); not valid at third-party retail stores or websites selling Vans footwear, apparel or accessories or on prior purchases, exchanges or returns.  No promo code required.  The qualifying discount will be applied to your cart during checkout. This offer cannot be combined or stacked with any gift card purchases, other coupons, promotions, discounts or offers, including employee discounts, and cannot be used by Vans employees or associates.  Offer excludes all (full price and sale) Vans footwear, charitable items, gift cards, and non-Vans branded products.  Additional exclusions may apply.  All purchases are subject to terms and conditions at www.vans.ca. This offer cannot be redeemed for cash or applied as payment or credit to any account. Entire offer only applies to purchase of qualifying apparel and accessories and does not apply to any sales tax, packaging, or shipping costs. No price adjustment allowed on previous purchases or purchases made before or after the promotional period or otherwise than as described above. Not responsible for technological failure/error/malfunction which interferes with conducting offer as intended. Offer rights not transferable; offer not to be republished and has no cash value, cannot be redeemed for cash and cannot be applied as payment or credit to any account.  By participating, consumer agrees to these terms and Vans’ decisions, which are final and binding.  No variance from these terms and conditions allowed except as legally required by state or provincial law. Void where prohibited, taxed, or restricted. Offer subject to change at any time without notice. Purchase must be made for personal use only. Vans reserves the right to limit quantities and eligible products and the right to cancel orders arising from fraud, unauthorized use and pricing, promotions, or other errors. 

List of exclusions:

The Vans Customer Service phone number is (877) 267-5889.

Our hours of operation are Monday through Friday: 8:30am - 5:00pm EST.

You can also Contact Us via email. In addition, we also have live chat operators available to assist you whenever you see the “Live Chat” button at the top or right side of any page.

To find the closest Vans store, click here. To only display Vans owned retail stores, select the "Vans Stores" from the check boxes below the map; otherwise, the results list will display both Vans owned retail stores, as well as all retailers that carry Vans.

To learn more about our community work, please visit our Checkerboard Fund page

Vans has a constitutional obligation to collect sales use tax in those provinces we are licensed to do business. Sales tax is calculated using the address where the product is being shipped.

If for any reason you believe you are exempt from paying sales tax, please contact us and we will assist you with processing your order. Please have all the proper exemption tax information available. Credit cards that do not participate in the verification process will not be accepted.

 Join our special projects mailing list here to be alerted when the next Vans special project is available!

For free stickers, please send a self-addressed stamped envelope to:

Vans
Attn: Stickers
3260 rue Guenette
Ville St-Laurent, QC H4S 2G5

Note: All sticker requests require a self-addressed stamped envelope to be sent to the address listed above. Requests without the self-addressed envelope will not be fulfilled.